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Creating World-Class Emergency Departments
. . . through lean healthcare educational
courses and consultation designed to improve throughput, quality, efficiency, and financial performance by having a structured, systematic approach to
process improvement in the emergency department.
NOW AVAILABLE AND READY TO SHIP!!! ORDER NOW!
The freely downloadable QueueCalc files are available in our Critical EM Documents
section.
Check out the podcast for an interview we recently gave for the book here
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Current State:
- Are patients leaving your Emergency Department without being seen?
- Have you had someone die in your waiting room?
- Do you dread coming to work at times?
- Can your emergency department staff morale get any worse?
In a World-Class Emergency Department you can expect to:
| Reduce |
Improve |
Increase |
| Walkout Rates |
Patient Satisfaction |
Staff Morale |
| Length of Stay Rates |
Patient Flow |
Reimbursement Rates |
| Door to Doc Time |
Productivity |
Market Share |
| Hospital Diversions |
Lab & X-Ray Turnaround |
Standardize Procedures |
| Staff Turnover |
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| Medical Errors |
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| Capital Cost |
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Testimonials:
- "Thank you for one of the best practical course and coursework I've attended in 31 years of healthcare."
- "Truly the best course I've taken that ignites the entire group for action."
- "You communicate your passion wonderfully and are a pleasure to spend 5 days with."
- "Informative, excellent program. You have definitely given us hope."
- "The course was extremely helpful. I now understand queuing when I thought I understood it before but really didn't."
- "Very well put together week. Intense, impressive, informative, wonderful experience."
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