ABOUT

WHO WE ARE

We offer time-tested business concepts for healthcare systems that support patient-focused strategies while improving throughput, quality treatment, and patient satisfaction.  Our services are focused on hospital-wide and emergency department operations, emergency department design, and workflow based on the latest trends in medicine, practice management, and education.  Collectively, our experienced professionals form a virtual organization focused on enabling your employees and processes to work more efficiently and effectively.

OUR APPROACH

Our approach to Lean healthcare improvement is simple.  We design and implement innovative solutions to common problems in healthcare. Our vast experience and background gives us the unique ability to view and solve problems from a clinical and academic perspective. This also enables us to design new lean operational models based on current academic theories, real time experimentation, and try-storming. Sometimes academia inspires clinical change and  sometimes clinical innovation drives new academic knowledge.  In either instance, this new knowledge is then available to our clients to ensure they are receiving the latest in innovative concepts.

OUR MISSION

To advance the patient experience by delivering transforming education and innovative solutions that will continuously change healthcare organizations and their teams.

OUR VISION

The face of lean healthcare mirrors the current and future needs of the patient.

OUR CORE VALUES

Service, Integrity, Excellence, Opportunity, and Teamwork

Jody Crane, MD, MBA

Owner and Principal

Jody Crane, MD, MBA

Owner and Principal

Dr. Crane is a practicing Board Certified Emergency Physician and the Chief Clinical Operations Officer for Sheridan Healthcare’s Emergency Medicine Division. He lectures internationally on a variety of topics in Emergency Medicine and Lean Healthcare, and is considered one of the leading experts in Emergency Department Operations in the United States. He is also the co-author of “The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the ‘No Wait’ Department.”

Dr. Crane’s work in these varied roles focuses on ED and hospital-wide operations, the application of lean principles within the healthcare environment, and innovations in ED design. Over the past decade, he has worked with hundreds of emergency departments and other organizations globally to adopt innovations in the delivery of emergency and hospital care.

Dr. Crane received his MBA from the University of Tennessee, and is a faculty member in the university’s Physician Executive MBA (PEMBA) program, teaching doctors from all specialties about operational improvement, change management and leadership. He also serves as an ED faculty member for the Institute for Healthcare Improvement (IHI), recently teaching a patient safety program for the Australasian College of Emergency Medicine in Melbourne, Australia and leading a 2-year patient safety initiative in Denmark focusing on ED and inpatient patient flow of the country’s 12 largest ED’s. He is also a faculty member of the American College of Emergency Physicians’ ED Directors Academy (EDDA), a four-phase program that helps current and future ED directors develop leadership skills that will advance their careers, their local emergency departments and the specialty of emergency medicine.

From 2000 to 2014, Dr. Crane was as an ED physician at Mary Washington Hospital in Fredericksburg, Virginia. He also served as the Senior Medical Director for Stafford Hospital and was on the Mary Washington Healthcare Board of Trustees from 2011-2013. He was the Associate Regional Medical Director for the Mid-Atlantic Permanente Medical Group, with oversight of acute care services, telemedicine, innovation and Medicare/Medicaid for Virginia, Washington D.C., and Maryland.

Education

  • 2004 – MBA, University of Tennessee, Knoxville, TN

  • 1997 – Doctor of Medicine, Medical College of Virginia

  • 1991 – B.A. Spanish Linguistics, University of Virginia

Chuck Noon, PhD

Owner and Principal

Chuck Noon, PhD

Owner and Principal

Dr.  Noon is a professor in the Department of Business Analytics and Statistics at the University of Tennessee.   He teaches in the Physician’s EMBA program, the MSBA program, the PhD program, and in a number of executive education programs. His teaching interests include operational improvement, business modeling, simulation, and decision analysis and support.  He is the developer and faculty lead for the 5-day Lean for Healthcare program offered through the Center for Executive Education.  He is the recipient of numerous teaching awards and serves as a teaching mentor for junior faculty.

His research concerns computer-based models for operational improvement and his published works have appeared in a diverse range of publications including Operations Research, Interfaces, Journal of Healthcare Management, Transportation Science, European Journal of Operational Research, Networks & Spatial Economics, and Biomass & Bioenergy. He is also the co-author of “The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the ‘No Wait’ Department.”

His professional experience includes first-line supervision at the Procter & Gamble Company, Director of Research at Jewelry Television, and large-scale modeling or teaching engagements with a number of organizations including Team Health, the Institute for Healthcare Improvement, Healthcare Association of New York State, Philips Consumer Electronics, Dell Computers, Tennessee Valley Authority, Sears, Martin-Marietta, and the Electric Power Research Institute. To stay current, he periodically consults with healthcare systems on process improvement, capacity planning, and staff scheduling.

Education

  • 1987-University of Michigan, Ph.D. Industrial & Operations Engineering

  • 1982-University of Louisville, M.Eng. Industrial Engineering

  • 1981-University of Louisville, B.S. Industrial Engineering