CASE STUDIES

Read Full Case X32 Healthcare's lean healthcare training and data analytics helped UTMC cut their ED left without being seen and fast track length of stay rates in half, even in the midst of increased patient volume. University of Tennessee Medical Center, Knoxville, TN. Read Full Case After the UPMC Healthcare System closed a nearby facility, UPMC Mercy realized a 25% increase in patient volume that threatened their operational performance. Our team used applied queuing theory and lean techniques that resulted in large decreases in door to doc, admitted LOS, and discharged LOS waiting times. University of Pittsburgh Medical Center Mercy Read Full Case Through multiple Kaizen events and Value Stream Mapping sessions led by X32, SWMC reduced process inefficiencies and streamlined patient flow. This directly led to zero diversions, reduced patient length of stay, and inspired hospital-wide adoption of lean healthcare. Southwest Medical Center, Vancouver, Washington Read Full Case After implementing new electronic medical records across their three ED facilities in 2007, SMC began seeing an inefficiency domino effect that led to ambulance diversion, low staff morale, and high turnover rates. A system-wide Advanced ED Operations Course conducted by our team instilled lean principles that resulted in the complete eradication of diversion and drastically increased patient satisfactions at SMC's Cherry Hill and First Hill campuses. Swedish Medical Center, Seattle, Washington